Last updated: August 2026

Jennifer Noelle Design respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights under UK data protection law.

For the purposes of UK data protection law, Jennifer Noelle Design is the data controller of the personal information described in this policy.

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Information we collect:​

When you place or attempt to place an order with us, contact us, sign up to receive marketing communications or use our website, we may collect personal information including:

• your name

• billing and delivery address

• email address

• telephone number

• order and transaction information

• payment related information

• correspondence between you and Jennifer Noelle Design

• personalisation information you provide for us to create your order, such as ages, dates and names

• information about how you use our website

We do not normally receive or store your complete payment card details. Payments are processed securely by our payment service providers.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, pages viewed, referring website and information collected through cookies and similar technologies.

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How we use your information: 

We use your personal information where necessary to:

• process, make and fulfil your order

• personalise products in accordance with your instructions

• process payments

• arrange delivery of your order

• communicate with you about your order or enquiry

• provide customer service

• deal with returns, refunds and complaints

• prevent and detect fraud or misuse

• maintain appropriate financial and business records

• comply with our legal and regulatory obligations

• operate, maintain and improve our website

• understand how customers use our website

• send marketing communications where you have agreed to receive them or where we are otherwise permitted to do so by law.

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Our lawful bases for using your information: 

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we rely on:

Contract – where using your information is necessary to process an order, create a personalised product, arrange delivery or otherwise provide the products or services you have requested.

Legal obligation – where we need to keep or use information to comply with legal requirements, including tax, accounting and consumer protection obligations.

Legitimate interests – where it is reasonably necessary for the operation and protection of our business, for example providing customer service, preventing fraud, improving our website and dealing with disputes, provided that those interests do not override your rights and interests.

Consent – where we have asked for your permission, for example for certain marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time.

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Personalisation information:

If you order a personalised product, you may provide information such as a person's name, age, relationship, special date or a personal message.

We use this information only as necessary to create and fulfil your order and provide associated customer service.

Please only provide personal information about another person where you are entitled to do so.

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Sharing your information:

We only share personal information where it is necessary for running our business, fulfilling your order or complying with the law.

This may include sharing appropriate information with:

• payment processing providers

• delivery and postal providers

• website hosting and ecommerce service providers

• IT and technical service providers

• analytics and website service providers

• professional advisers such as accountants where necessary

• government, regulatory, law enforcement or other authorities where required by law

For example, we provide the delivery information necessary for postal or courier providers to deliver your order.

We do not sell your personal information to third parties.

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Cookies and analytics:

Our website uses cookies and similar technologies for purposes such as operating the website, remembering preferences, understanding website usage and, where applicable, measuring marketing performance.

Some cookies are necessary for the website to function. Where consent is legally required for other cookies or similar technologies, we will ask for your consent.

You can manage your choices using the cookie controls available on our website and through your browser settings.

We may use analytics services to help us understand how visitors use our website.

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Marketing:

If you choose to receive marketing communications from us, we may use your contact information to send you news, offers and information about our products.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

We will continue to send service communications that are necessary in connection with an order even if you have opted out of marketing.

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How long we keep your information:

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet legal, accounting and tax requirements.

Different types of information may therefore be kept for different periods.

Order and transaction records may need to be retained after an order has been completed in order to meet our legal, tax and accounting obligations and to establish, exercise or defend legal claims.

Personalisation information is not retained longer than reasonably necessary for order fulfilment, customer service and associated business or legal requirements.

Where information is no longer required, we will delete it or securely dispose of it where appropriate.

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Your data protection rights:

Depending on the circumstances, UK data protection law gives you rights including:

• the right to be informed about how we use your personal information

• the right to request access to personal information we hold about you

• the right to ask us to correct inaccurate or incomplete information

• the right to ask us to delete your personal information in certain circumstances

• the right to ask us to restrict the use of your information in certain circumstances

• the right to object to certain uses of your information, including direct marketing

• the right to data portability in certain circumstances

• the right to withdraw consent where we rely on consent

These rights are not absolute and may not apply in every situation. For example, we may need to retain certain transaction information to comply with our legal obligations even if you ask us to delete your information.

You will not normally have to pay a fee to exercise your data protection rights.

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Data Protection Complaints:

If you have a concern or complaint about how we have collected or used your personal information, please contact us using the details below.

We will acknowledge a data protection complaint within 30 days of receiving it. We will investigate the complaint appropriately and without undue delay, keep you informed where appropriate, and let you know the outcome.

We would appreciate the opportunity to resolve your concern directly.

If you remain dissatisfied, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Security:

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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Changes to this policy:

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal and regulatory requirements.

The latest version will be published on this page with the date it was last updated.

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Contact Us:

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or wish to make a data protection complaint, please contact:

Jennifer Noelle Design

hello@jennifernoelledesign.com

You can also contact us using the contact details provided on our website.