Shipping & Returns
Shipping Policy
We know how important it is for your card to arrive safely and on time. We aim to dispatch orders as quickly as possible and we offer a choice of Royal Mail delivery services.
Orders placed before 1pm Monday to Friday are dispatched the same working day.
Orders placed after 1pm will be dispatched the following working day. Orders placed after 1pm on Friday, or during the weekend, will be dispatched on Monday.
This excludes Bank Holidays.
Once your order has been dispatched, you will receive a dispatch confirmation email.
Please remember that dispatch time and delivery times are separate. Royal Mail delivery times are estimates unless you select a guaranteed delivery service.
Royal Mail
Standard Delivery is sent using Royal Mail First Class post. Orders over £10 are upgraded to Royal Mail Tracked 24.
Royal Mail aims to deliver First Class mail the next working day, including Saturdays. However, this is a delivery aim and is not guaranteed.
Please allow additional time during busy periods or if Royal Mail is experiencing delays in your area.
Standard Delivery Prices
Purchases under £10.00
Royal Mail First Class – £1.80
Purchases under £30.00
Royal Mail Tracked 24 – £3.75
Purchases over £30.00
Royal Mail Tracked 24 – FREE
Returns Policy
We hope you're delighted with your order. If there is a problem, please contact us and we'll be happy to help.
Personalised Items
As personalised products are made especially for you, they cannot normally be returned or refunded if you simply change your mind.
This does not affect your statutory rights if your order is faulty, damaged, not as described, or we have made an error with your personalisation.
If there is a problem with your order, please contact us at hello@jennifernoelledesign.com and we will do our best to put things right, either by providing a replacement or refund where appropriate.
Please check your personalisation
Please check all names, dates, ages and other personalisation carefully before placing your order.
We print the information provided by you when ordering and cannot accept responsibility for spelling mistakes or incorrect information supplied to us.
If you notice a mistake after placing your order, please contact us as soon as possible. If we haven't yet made your personalised item, we will do our best to amend it for you.
Faulty, Damaged or Incorrect Orders
If your order arrives faulty, damaged, is not as described, or you receive an incorrect item, please contact us as soon as possible.
Please include your order number and, where possible, a photograph showing the problem. This helps us resolve the issue quickly.
We will arrange an appropriate replacement or refund in accordance with your statutory rights.
You will not be required to pay return postage where we are responsible for supplying faulty, damaged or incorrect goods.
Contact Us
If you have any questions about a return or refund, please contact:
Jennifer Noelle Design
Email: hello@jennifernoelledesign.com
Nothing in this Returns & Refunds Policy affects your statutory rights.